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bigfolio/big-help

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Open sourced version of a simple help ticket system that we use at BIG Folio and NextProof

7 mentions on Hacker News by 1 person: 1 story, 6 comments · first 2008-10-22 · latest 2011-08-29

Mentions per year 7 mentions · busiest year 2009 (3)
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  1. …data. We once used a home-built ticket system for support (a Rails 2.3.x app that's available at https://github.com/bigfolio/big-help ). I'm seriously considering re-writing this app in Rails 3.1 and putting it up on Bushido. The biggest…
    comment by callmeed · 2011-08-29 · in Bushido (YC S11): An App Store For The Web That Can Kickstart Your Side Projects
  2. …startups. We used an in-house Rails app for support for a long time (it's open-sourced here: https://github.com/bigfolio/big-help/ ) and now we use ZenDesk. This tool looks cool but they all sort of lock you in because my support staff…
    comment by callmeed · 2011-03-01 · in UserVoice launches Helpdesk We want to be the only customer facing tool you need
  3. …up. Also would like to implement macros/canned responses and allow them to be inserted via jQuery. http://github.com/bigfolio/big-help Subby is a starting point for a subscription based web-app that uses subdomain-based accounts and…
    comment by callmeed · 2010-07-24 · in Ask HN: Anybody working on opensource web app
  4. I open-sourced our help ticket system: http://github.com/bigfolio/big-help/tree/master And I'm releasing an open-source image archiving app soon. I'll admit, I'd love to contribute to a larger open-source project but I feel intimidated at…
    comment by callmeed · 2009-08-10 · in Ask HN: Do you actively contribute to open source projects?
  5. …an effort to answer common questions in that category). Also, we open-sourced it (its a Rails app): http://github.com/bigfolio/big-help/tree/master
    comment by callmeed · 2009-05-10 · in Why I haven’t been blogging as much
  6. ▲ 36
    Ask HN: Please review, contribute to, fork, or sell my open source Rails Help Desk app
    story by callmeed · 2009-02-20 · 13 comments
  7. Ok, here you guys go: http://github.com/bigfolio/big-help/wikis/home There's nothing there yet except a wiki page and an empty Rails app. Give me a day or two to the code organized and commit some updates. Contributors more than welcome.
    comment by callmeed · 2008-10-22 · in Ask HN: how quickly do you answer support emails?